Auto Body Repair FAQs in Dorval

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Auto Body Repair FAQs

Find answers about estimates and collision repairs at 24K Auto Québec Inc. in Dorval. For a new bodywork estimate, book an in-person appointment online and bring your vehicle to 781 Avenue Halpern, Dorval. The initial verbal assessment of visible bodywork damage is free on site. For existing repairs and insurer coordination, call (514) 422-9481.

Our shop is at 781 Avenue Halpern, Dorval, QC H9P 1G5. We welcome drivers from Dorval, Montréal and the West Island. For existing repair orders and insurer coordination, call (514) 422-9481.

We provide collision bodywork, dent and bumper repairs, painting and body repairs before a lease return. The work required is determined after assessing the vehicle.

For a new bodywork estimate, choose an available appointment in the online booking calendar on our Contact page and bring your vehicle to 781 Avenue Halpern, Dorval. The initial verbal estimate of visible bodywork damage is free on site. We do not quote repairs by phone, messages, email or photos. Fees for preparing a separate written estimate or detailed inspection are disclosed before agreement, while legally required written estimates must still be provided before covered repair work. For existing jobs and insurers, call (514) 422-9481.

Timing depends on the damage, required parts, parts availability and workshop scheduling. We discuss the schedule after assessing the vehicle and explain any changes.

Yes. Contact us to discuss the assessment and body repairs related to your claim. Coverage, deductibles and approvals depend on your policy and insurer and must be confirmed with them.

We assess the damage and explain the proposed work. After the work is authorized and scheduled, we carry out the repairs and check the vehicle before handover.

When are damage photos useful for an existing repair or insurer file?

For an existing repair order, insurer file or confirmed appointment, photographs can document the affected panel. Include the whole panel, close-ups and an angled view showing reflections and fit; for bumper damage, include its join with the fenders and any damaged grille. Photograph safely without dismantling components. Photos do not produce a remote repair quote.

Include the year, make and model. Describe loose parts, changes in how a panel closes and dashboard warnings. Mention a travel or lease-return deadline. Keep faces and personal documents out of the pictures. For a new repair estimate, use the online booking calendar and bring your vehicle to our Dorval shop rather than submitting photographs for a price.

Can a photo establish the final price?

No. It shows the exterior from a particular angle. Inspection may reveal a broken mounting point or additional work. The initial on-site verbal estimate of visible bodywork damage is free. Any fee for a separate written estimate or detailed inspection is disclosed before you agree, without limiting Québec's legal written-estimate requirements for covered repairs.

How should I compare two estimates?

Compare the work included before comparing the totals. One proposal might repair a bumper cover while another replaces it. Identify the preparation, paintwork, attachments and checks included. Ask about taxes, exclusions and potential fees before deciding.

Illustrative comparison — no price or repair promise

  • Proposal A: repair the bumper cover and refinish it; attachments require inspection.
  • Proposal B: replace the bumper cover and refinish it; attachments require inspection.
  • Question to ask: why do the methods differ, and what still needs confirmation?

This example is not a 24K Auto quotation or a customer case. It shows why two totals alone cannot establish that the work is equivalent.

What if concealed damage is found?

Ask how a changed scope, additional cost and revised schedule will be explained and authorized. An insurer’s approval may also be needed for a claim. Establish the applicable arrangements before work begins.

See our real before-and-after portfolio and bumper damage guide for practical examples.

Book an in-person estimateExisting repairs / insurers: 514-422-9481
Existing repairs and insurer coordination:

(514) 422-9481