After a Road Accident in Québec: SAAQ, Insurance and Body Repairs
After an accident, drivers often hear about both the SAAQ and private automobile insurance. Their responsibilities are different. 24K Auto Québec Inc. is a Dorval collision-repair shop that can discuss vehicle bodywork; it does not administer either type of insurance.
You can choose your collision repair shop. Read our Insurance Claims guide for the exact insurer call script, appraisal and approval steps, warranty questions and in-person inspection arrangements.
Separate bodily injuries from damage to the vehicle
Québec’s public automobile insurance system, administered by the SAAQ, generally concerns compensation for bodily injuries caused by automobile accidents under its governing rules. Vehicle property damage, including collision bodywork, is generally addressed through the private automobile insurance system or other applicable responsibility arrangements. The particular facts and policy can affect who ultimately pays.
If someone is injured
Prioritize medical care, emergency assistance where necessary and the appropriate reporting process. Consult the SAAQ’s official guidance for injury-related claims and deadlines; a body shop is not a substitute for legal or claims advice.
If your car is damaged
- Document the accident and damage when safe to do so.
- Contact your automobile insurer to discuss the claim, applicable coverage and any required appraisal.
- Obtain an appropriate vehicle assessment, including any needed inspection for hidden damage.
- Confirm the repair authorization and payment arrangements before beginning work.
What 24K Auto can assist with
We discuss body-damage assessments and repairs, including exterior panels, dents, refinishing and relevant estimate documentation. We explain when the damage may warrant additional checks or specialist work.
Where to verify the rules
For bodily injury rights, claim conditions and deadlines, consult the official SAAQ website. For property-damage coverage, consult your insurer and your policy documents. This page provides general information, not legal or insurance advice.
Talk to 24K Auto Québec Inc.
For a new body-repair estimate, book an in-person appointment through our online calendar and bring your vehicle to 781 Avenue Halpern, Dorval, Québec H9P 1G5. The initial verbal estimate of visible bodywork damage is free at our workshop; we do not provide repair prices by phone, email, message or photos. We provide a written estimate when required by Québec law before covered repairs and disclose the exact charge for any separately billed estimate preparation or detailed inspection before your agreement. Call 514-422-9481 for existing repairs, insurer files or fleet coordination.
